Paving the Way Conference

Paving the Way to Health Care Access Conference 2018 - June 8 & 9, 2018

2018 Platinum and Gold Sponsors


Interpreters and Translators, Inc.


Cross Cultural Communications Systems, Inc.



Instant Expert/MondoLingo


2018 Tony Winsor Award Recipient - Joy Connell

Joy Connell

Words  from Nomination Committee:

This year, once again, the selection committee received nominations that were truly compelling. The selection of Joy Connell was based on her 30 years of service with community-based organizations, with a focus on refugees and immigrants, and a passion for linguistic access for Limited English proficient groups seeking health care. This passion cemented her involved in the Medical Interpreter world for the past 3 decades. 

Ms. Connell has been involved with the Massachusetts Department of Mental Health's (DMH) Interpreter Services program since its inception in 1988. The DMH Interpreter Services program is the longest-running and most active program among all state agencies in the Commonwealth. In addition to program coordination, she developed and presented numerous trainings to both interpreters and providers working with interpreters.

Her nomination reminded the committee of Joy’s time as the thoughtful and unpretentious President of the MMIA, pitching in before one of the early conferences making hors d’oeuvres for a first ever reception for attendees to keep costs low for the participants.  Joy was also involved in helping Tony Winsor himself, for whom the award is named, in the passage of the Emergency Room Interpreter Law. 

In addition to her accomplishments and contributions in Massachusetts to the Medical Interpreter field – Joy took her support and passion to the National stage, where her leadership in, and contribution to the National Council on Interpreting in Health Care has contributed to many successful outcomes, including the National Standards of Practice, and an annual National Council Membership meeting.  Joy is not only one of our Massachusetts treasures, but a champion on the national and international stage for medical interpreters.

Nominees for 2018

  • Found in Translation (organization)
  • Avlot Quessa, Director, Multicultural Affairs & Patient Services, Cambridge Health Alliance, Cambridge MA
  • Solanda Owen, Medical Interpreter, Dartmouth Hitchcock Clinic, Nashua, NH

With thanks to the Nomination Committee members:

Carla Fogaren, System Director of Diversity Initiatives and Interpreter Services, Steward Health Care

Shari Gold-Gomez, Director Interpreter Services, Beth Israel Deaconess Medical Center

Jane Kontrimas, CoreCHI™, Russian Interpreter, Training Coordinator, Beth Israel Deaconess Medical Center

Elena Langdon, Interpreter Trainer, UMass Medical School

Paving the Way to Health Care 2018 - Workshop Presentations

Aligning Popoulation Health and System Transformation through a Focus on Data, Determinants, and Disparities, Bridging the Divide: Cross-Cultural Conflict Resolution in the Interpreter's Workplace, Cultural Brokering, Mastering Simultaneous Interpreting in Healthcare Settings, Learn about MassHealth from Eligibility to Health Plan, How Interpreters Can Work Effectively with Gender and Sexual Minorities, Understanding the Cultural Differences and Using this Knowledge Interpreting for the Aging LEP Population in the Nursing Home EnvironmentHow Medical Interpreters Weave Change into the Cultural Fabric of a Hospital, Skill Based Training: Chinese-English Consecutive Interpretation, Advanced Spanish Interpretation Challenges: Skill Based Training through Role Play: Spanish-English and English-Spanish Consecutive Interpretation, Diversity for Interpreters, Tai Chi for the Medical Interpreter: A Gentle Way to Fight the Emotional Rollercoaster, Advanced Arabic Interpretation Challenges: Skill Based Training through Role Play: Arabic-English and English-Arabic Consecutive Interpretation


Medical interpreters benefit from discussing the challenges of their daily work, as well as the range of linguistic and cultural issues affecting the field. Paving the Way to Health Care Access, a full-day educational conference, sponsored by UMass Medical School's MassAHEC Network, provides this opportunity.

This continuing education event is open to those who have previously attended our medical interpreter training programs and those who work with medical interpreters:

  • Medical interpreters
  • Interpreter managers and coordinators
  • Members of the health care team working with interpreters

Participants choose from different workshops, each of which provides opportunities to explore specific topics and improve knowledge and skills.


Paving the Way to Health Care 2017 - Workshop Presentations

Chinese Consecutive Interpretation, Grey Areas: Decision Making in the Field, HIV 101 for Interpreters, How to Collaborate with Mental Health Providers, Interpreting for Gender and Sexual Minorities, MassHealth Program Overview, Breath In, Breath Out: Mindfulness Fundamentals, Neuropsychology Testing, Rounding the Bends of Your Boundries, Sight Translation, The Essential Role of an Interpreter, The Language of Silence, US Dental Literacy, Where is the Line and How Do I Draw It?, The Professional Interpreter in a Bilingual Dental Setting

Paving the Way to Health Care 2016 - Workshop Presentations

Can you Speak Dental!, Embark on a Journey to Become an Exceptional Interpreter with Native Proficiency, Everyone Plays a Role in the Education of Clinical Trials, Clinical Trail handout, How to Interpret about Sexual Topics, Here is another "ism" - Understanding & Dealing with Regionalisms, "Ism" handouts,  Medical Interpretation in Psychotherapy, Organ Donation: Honoring Generosity & Saving Lives, Supporting Domestic Violence Survivors in Immigrant Communties, The Business of Language Interpretation & Translation, Video Interpretation Best Practices, You are the Key to HPV Cancer Prevention, Zika Virus      

Archive of Speakers

Since 2005, this annual conference has featured specific topics related to health disparities, language access, and the quality of care delivered to a diverse population.


Quote from Participant

"Excellent presentations. I learned that we have a lot to do to focus just on the patient!"

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